You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Australia: delivery fee is $10.00 up to 5 kg by Australian Post.
International ** will be some changes due to Covid-19 **
International: For international orders please email us with your order and we will provide you a quote for shipping.
Delivery times ** will be some changes due to Covid-19 ***
We aim to ship your order within 2 or 3 working days. We will advise you of any delay.
Our estimated delivery times from when an order is placed are:
- For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days.
- For all of WA, Tasmania and regional areas of all other States, your order may take 7 - 13 working days to arrive
- Overseas 2-4 weeks
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
Shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.